Effective Date: 1 January 2025 | Last Updated: March 2026
We strive to deliver high-quality websites that meet your expectations. If for any reason you are not satisfied or wish to cancel, this policy outlines your options.
1. Cancellation Before Work Begins
- If you cancel your project within 24 hours of deposit payment and before any design work has commenced, you are entitled to a full refund of the deposit.
- Cancellation requests must be submitted via email to hi@aidhunik.com.
2. Cancellation After Work Has Begun
- If you cancel after work has commenced, a refund will be provided for the proportion of work not yet completed.
- We will provide a written breakdown of work completed to date and calculate the refund accordingly.
- Completed and delivered design mockups, code, or content created specifically for your project are non-refundable once delivered for your review.
3. Completed Projects
- Once the final website has been delivered and approved (or 7 days have passed without objection), the project is considered complete and no refund is applicable.
4. Quality Issues
- If the delivered website does not meet the agreed specifications, we will fix the issues at no additional cost within the revision rounds included in your package.
- We stand behind the quality of our work. If a genuine technical fault exists in the delivered website, we will correct it promptly.
5. Refund Process
- Approved refunds will be processed within 7 business days.
- Refunds will be issued via the original payment method.
- We may ask you to provide your bank details or payment reference for processing.
6. Non-Refundable Items
- Third-party costs (domain registration, hosting fees, stock image licences) paid on your behalf are non-refundable once purchased.
- Rush delivery fees are non-refundable once the project has commenced under the accelerated timeline.
7. Contact for Refund Requests
To request a cancellation or refund, please contact us:
Email: hi@aidhunik.com
Or use our contact form with the subject "Refund Request".